Returns on downloaded software are generally only available only in those unusual cases where you have made errors in entering your order or cases of fraud. For this reason, you should download and test example software prior to purchase. However we will examine each and every case individually. For legal reasons, we must receive the Letter of Intellectual Property Destruction as a hard copy, rather than an electronic version through email. So, you will need a printer to complete the rest of the return process.

You must adhere to the following guidelines:

1. All returns for downloaded software must be pre-authorized by ThinkData, Inc. as described below. Your request for a Return Authorization Number (described below) must be made to ThinkData within 30 days of the date ThinkData made the software available to you by e-mail (the "Purchase Date"), and ThinkData must receive, at its offices, your fully completed and signed Letter of Intellectual Property Destruction. No refund will be made until the Letter of Intellectual Property Destruction has been received by ThinkData. ThinkData is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays. We will not issue refunds on unauthorized returns.

2. Products not purchased directly from ThinkData must be returned to the place of purchase and are subject to the return policies of the place of purchase.

3. You must also destroy all copies of the software and/or the source code you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software and/or the source code. Once you have returned the Letter of Intellectual Property Destruction to ThinkData, all licenses you may have to use the software will be immediately terminated, and any further use of the software or any use of the source code or algorithms derived from such source code will be an infringement of copyrights as well as other intellectual property rights.

4. All Letters of Intellectual Property Destruction must have a Return Authorization Number (RAN #) issued by ThinkData clearly displayed on the form. To receive a RAN #, e-mail us at returns@thinkdata.com. You must provide sufficient information for ThinkData to be able to identify your transaction, such as the ThinkData order number and/or invoice number and/or date of transaction given to you when the product was sent. If ThinkData is able to identify your order, and the request is made within the timeframe discussed above, you will be given a RAN # as well as a copy of the Letter of Intellectual Property Destruction ready for completion and return to ThinkData.

5. When making your request for an RAN#, please provide ThinkData with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. You must fill out any missing information on the Letter of Intellectual Property Destruction, sign and date the Letter, and return it to ThinkData as instructed on the form.

When ThinkData receives your properly completed and signed Letter of Intellectual Property Destruction and has approved the reason for return, ThinkData, will provide a refund to you for the amount you paid for the software.